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- 16 minutes read
Customer support services play a pivotal role in the success of enterprise-level B2B businesses. With the increasing complexities and demands of modern business operations, ensuring seamless and efficient customer support
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Hey folks, Let’s talk about the exciting world of multichannel and omnichannel approaches. We’ll explore what is an omnichannel strategy and why moving to an omnichannel strategy is vital for
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- 5 min read
2024 requires businesses to harness cutting-edge technology such as AI to deliver seamless and memorable customer experiences. In a milieu where customers are becoming more demanding, switching to competitors for
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- 11 min read
A recent report by 10x Banking has revealed that banks across the globe are witnessing as much as a 20% drop in customer retention rates. This is mainly due to