Implement and Leverage Customer Intelligence across your business units.
Get birds eye view of your customer's voice, marketing campaigns, and customer service.
Manage your online reputation and be alerted on latest brand crisis and trending stories
Telecom leaders have been using Simplify360 to reduce their TAT by more than 80%. Read More
Banks have been managing their Online Reputation and social lead generation.
Retail/Media have implemented social command center to leverage social data.
Recent Blog Posts:
5 Keys to Exceptional Social CRM by E Commerce Companies
Did you know that most people opt for a brand because of its name and the kind of products it sells but most people leave a brand because of bad customer service?
The demand for E-commerce is on a constant rise and almost every day a new website is launched to fulfil the ever-growing...
Every year companies spend crores of currency trying to advertise their products/services aimlessly, without any guaranteed result. Targeted marketing as a phenomenon has been an uproar only in the recent days, however a lot of companies are sill measuring the upside of understanding the customer and their needs. Therefore to provide a clearer picture...
6 Steps to Choose the Best Social Media Customer Service Agents
As easy as it may sound, customer service has its own charm along with a number of hurdles to cross before getting certified as a good social customer service agent. Just like any other job, these agents also have a number of criteria’s to fulfill. If a company is trying to make an impact...
7 Guidelines to Provide Great Customer Service on Social Media
If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies today mention; it has become the backbone of many processes and...