Social Customer Service Simplified
Deliver real-time solutions to your customer grievances on social media.
Download our FREE ORM Kit to get started with your own ORM project and deliver better customer experience.
 
SOCIAL MEDIA LISTENING
We connect with all social media platforms and major review sites to collect real time information about your brand.
INTELLIGENT CASE ROUTING
We have mastered the art of data collection, intelligent segmentation and automated assignment of cases into designated workbaskets.
DEDICATED AGENT INTERFACE
Simplify360 has a dedicated UI for customer agents. Using this, they can perform focused action and access all other capabilities of the CRM.
REAL-TIME CRM DASHBOARD
Managers can have a bird’s eye view of the entire customer service process using our real-time dashboard and discover performers and laggers.
SECURE ENTERPRISE INTEGRATION
Simplify360’s Social data API allows access to intelligently segmented customer information as well as your traditional CRM and marketing software.
 
Hashtag Tracking on Instagram
Insta Track your Instagram
Measure and understand how you as well as your competitors are performing on Instagram, through easy hashtag tracking and access explicit data visualisation.
 
 
Start Servicing Customers Socially
7 Days Free Trial Available.